Welcome to Dr Hygieno.
Your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website https://drhygieno.com or interact with us through our online store, contact forms, or social media.
1. Information We Collect
We collect the following types of information:
- Personal Information: Name, email address, phone number, billing and shipping address, and payment details when you place an order.
- Account Information: Login details if you create an account on our website.
- Technical Data: IP address, browser type, device type, and pages visited (via cookies and analytics tools such as Google Analytics).
- Communication Data: Messages sent through our contact forms or customer support channels.
2. How We Use Your Information
We use your personal data to:
- Process and deliver your orders.
- Communicate with you about your purchases, returns, or support inquiries.
- Improve our website, products, and customer experience.
- Send you promotional updates (only if you have given consent).
- Detect and prevent fraud or unauthorized access.
3. Payments and Security
All payments are processed through secure payment gateways (such as Stripe, Telr, or Checkout.com).
We never store your card details on our servers.
Our website uses SSL encryption to ensure your information is transmitted securely.
4. Cookies
We use cookies to:
- Remember your shopping preferences and login session.
- Analyze website traffic and improve performance.
- Provide relevant advertisements (via Google, Meta, and similar networks).
You can control or delete cookies anytime through your browser settings.
5. Sharing of Data
We do not sell or rent your personal data.
We only share data with:
- Payment processors (for completing transactions)
- Delivery companies (to ship your orders)
- Analytics and advertising services (Google, Facebook, etc., for improving marketing performance)
All third parties are bound by confidentiality and data protection agreements.
6. Data Retention
We keep your information only for as long as needed:
- Orders and invoices: up to 5 years (for accounting compliance)
- Marketing data: until you unsubscribe
- Support messages: as long as needed to assist you
7. Your Rights
You have the right to:
- Access, correct, or delete your personal information.
- Withdraw consent for marketing emails.
- Request a copy of your stored data.
To make a request, please contact us at:
📧 support@drhygieno.com
8. Data Protection
We take strong measures to protect your data, including:
- Encrypted communication via SSL
- Limited admin access
- Regular plugin and system updates
9. International Transfers
Our website is hosted in the UAE, but some of our service providers (like analytics or payment gateways) may process data outside the UAE.
These providers follow strict security and privacy standards to keep your information safe.
10. Updates to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on this page with the “Last Updated” date above.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
📧 drhygieno@gmail.com