Effective Date: 7 November 2025
At Dr Hygieno, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and protect the information you provide while using our website www.drhygieno.com and associated services.
By visiting or making a purchase from our site, you agree to the terms of this Privacy Policy.
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1. Information We Collect
We collect personal and non-personal information to process your orders, improve user experience, and provide customer support.
a) Personal Information
When you make a purchase, register an account, or contact us, we may collect:
Full name
Email address
Phone number
Billing and shipping address
Payment details (processed securely through third-party gateways)
b) Non-Personal Information
We automatically collect technical data, such as:
Browser type and version
Device information
IP address and general location
Pages visited and time spent on site
This data helps us analyze website performance and improve functionality.
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2. How We Use Your Information
We use your information to:
Process and deliver your orders
Communicate updates about your purchases
Provide customer service and support
Improve our website’s performance and user experience
Send promotional messages (only if you opt in)
Comply with UAE e-commerce and data protection laws
We do not sell, trade, or rent your personal data to third parties.
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3. Payment Security
All payments made on Dr Hygieno are processed securely through encrypted third-party gateways.
We do not store or have access to your complete card information.
Our payment partners follow strict PCI-DSS (Payment Card Industry Data Security Standard) compliance.
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4. Cookies
Our website uses cookies to improve your browsing experience.
Cookies are small text files stored on your device to:
Remember your cart items and preferences
Enable faster page loading
Provide relevant product recommendations
You can disable cookies in your browser settings, but doing so may affect website functionality.
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5. Marketing & Communication
You may receive promotional emails or messages if you subscribe to our newsletter or make a purchase.
You can opt out anytime by clicking “Unsubscribe” at the bottom of our emails or messaging us directly.
We will never send spam or share your contact information without your consent.
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6. Data Protection & Storage
We take your privacy seriously and use secure systems to protect your data.
Your information is stored on secure, password-protected servers and accessed only by authorized staff.
In case of any data breach, we will take immediate action and inform affected users in compliance with UAE data protection regulations.
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7. Third-Party Services
We may share necessary data with trusted service providers only to facilitate operations such as:
Payment processing
Delivery and courier services
Marketing or analytics tools
These partners are strictly bound by confidentiality agreements and cannot use your information for any other purpose.
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8. Your Rights
You have the right to:
Access, correct, or delete your personal data.
Withdraw consent for marketing communication.
Request details on how your data is being used.
To exercise these rights, email us at drhygieno@gmail.com.
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9. Retention of Data
We retain customer data only for as long as necessary to fulfill order obligations, comply with accounting requirements, or resolve disputes.
After this period, your personal data is securely deleted.
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10. Legal Compliance
This Privacy Policy complies with the UAE Federal Data Protection Law (No. 45 of 2021) and other relevant e-commerce regulations.
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11. Contact Us
If you have any questions, concerns, or requests related to your privacy, please contact:
Email: drhygieno@gmail.com
WhatsApp / Phone: +971 56 156 5673
Our customer support operates Monday to Saturday, 10:00 AM – 8:00 PM (UAE time).
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12. Updates to This Policy
Dr Hygieno reserves the right to update this Privacy Policy at any time.
All updates will be posted on this page with the latest revision date. Continued use of our website after updates means you accept the revised terms.
