Welcome to Dr Hygieno. These Terms and Conditions outline the rules and regulations for using our website www.drhygieno.com and purchasing products from our online store.
By accessing or using our website, you agree to comply with these terms. Please read them carefully before placing any order.
1. General Information
Dr Hygieno is an online store based in the United Arab Emirates, offering skincare, hair care, body care, and personal care products.
The terms “we”, “us”, and “our” refer to Dr Hygieno. The term “you” refers to the user, visitor, or customer.
2. Acceptance of Terms
By accessing this website or purchasing from it, you confirm that you:
Are at least 18 years old or have parental/guardian permission to use this site.
Have read, understood, and agree to these Terms and Conditions.
Comply with all applicable UAE laws when using the site or purchasing products.
If you do not agree with any of these terms, you should not use our website.
3. Products and Availability
We make every effort to display accurate descriptions, images, and prices of our products. However, slight variations may occur.
Product availability is subject to stock levels. We reserve the right to discontinue or modify any product at any time without notice.
Prices are displayed in AED (United Arab Emirates Dirham) and may change without prior notice.
4. Orders and Payments
Once you place an order, you will receive a confirmation email or WhatsApp message acknowledging receipt.
Orders are accepted upon successful payment or confirmation for Cash on Delivery (COD).
We reserve the right to cancel or refuse any order for reasons including payment issues, stock unavailability, or suspected fraudulent activity.
Payments made online are processed securely through trusted gateways.
5. Shipping and Delivery
Deliveries are available across the UAE within 1–3 business days.
Free shipping applies to orders above AED 299; a flat fee of AED 20 applies otherwise.
We are not responsible for delays caused by courier services, weather, or incorrect delivery details provided by the customer.
Title and risk of loss pass to the customer upon delivery.
(For more details, see our Shipping Information page.)
6. Returns and Refunds
Due to hygiene and safety reasons, we do not accept returns or exchanges unless the product received is defective, damaged, or incorrect.
If your item arrives damaged, contact us within 24 hours of receipt with clear photos.
Approved refunds will be processed to your original payment method within 5–7 business days.
(For full policy details, refer to our Returns & Refund Policy.)
7. Use of Website
You agree not to:
Copy, distribute, or modify content from this website without prior permission.
Upload or transmit harmful code, spam, or malware.
Misuse any area of the website or attempt unauthorized access.
Use the site for fraudulent or illegal purposes.
Violation of these terms may result in suspension or legal action.
8. Intellectual Property
All website content — including text, images, graphics, product listings, and logos — is the property of Dr Hygieno and protected by copyright and trademark laws.
You may not use any of this material without prior written consent.
9. Privacy Policy
Your privacy is important to us. Any personal information shared during account creation or checkout is handled securely and used only to process your order and improve our service.
(See our Privacy Policy for full details.)
10. Limitation of Liability
Dr Hygieno is not responsible for:
Any indirect or consequential losses resulting from product use or website access.
Allergic reactions or sensitivities resulting from product use.
Third-party service errors (e.g., courier delays or payment gateway failures).
Always read the product label carefully and follow instructions before use.
11. Amendments to Terms
We reserve the right to update or modify these Terms and Conditions at any time.
All updates will be posted on this page with the revised date. Continued use of our website after changes constitutes acceptance of the new terms.
12. Contact Us
If you have questions about these Terms and Conditions, please contact us:
Email: drhygieno@gmail.com
WhatsApp / Phone: +971 56 156 5673
